General Returns Information

As a bespoke jewellery provider, most of our items are custom-made to your specifications. As such, returns or exchanges are only accepted under specific conditions outlined below.

 Non-Returnable Items

• Bespoke and personalised items, including custom designs, are non-returnable unless they are faulty or not as described.
• Earrings cannot be returned for hygiene reasons unless faulty.

Faulty or Damaged Items

• If your item is faulty or arrives damaged, contact us within 14 days of receipt. We will arrange for a repair, replacement, or refund as appropriate.
• Proof of purchase and photographs of the issue will be required.

 How to Return a Faulty Item

1. Contact our customer service team at info@raymondadamscollection.com or on 020 8191 9375 to initiate the return process.
2. Package the item securely, including all original documentation and packaging.
3. Send the item using a tracked and insured delivery method to the return address provided by our team.

Note: We are not responsible for items lost or damaged during return transit. Retain your proof of postage until the return is processed.

 Refunds

• Approved refunds will be processed within 10 working days of receiving the returned item.
• Refunds will be issued via the original payment method. Shipping fees are non-refundable unless the return is due to our error.

 Repairs

• Repairs for wear and tear or accidental damage are not covered under our returns policy. We offer a repair service for a fee; contact us for a quote.

Exchange Policy

• Due to the bespoke nature of our items, exchanges are generally not possible. Contact us to discuss any concerns, and we will do our best to accommodate your needs.